Honeycomb.ai

Testing & improving usability

2021 | UX DESIGN | MOBILE

INTRODUCTION

Honeycomb is a service designed to help users find local restaurants or dishes that align with their dietary restrictions. It does this with user-created dietary profiles to provide personalized recommendations. During my internship, I had the responsibility of conducting design audits on the app and formulating a strategy for our user tests.

Goal

Improving usability and

gathering user feedback

My Role

User Testing/Research

Heuristic Evaluation

Platform

Mobile

Timeline

Q2 2021

Honeycomb.ai

Testing & improving usability

2021 | UX DESIGN | MOBILE

INTRODUCTION

Honeycomb is a service designed to help users find local restaurants or dishes that align with their dietary restrictions. It does this with user-created dietary profiles to provide personalized recommendations. During my internship, I had the responsibility of conducting design audits on the app and formulating a strategy for our user tests.

Goal

Improving usability and

gathering user feedback

My Role

User Testing/Research

Heuristic Evaluation

Platform

Mobile

Timeline

Q2 2021

The process

To address concerns surrounding usability issues highlighted in the existing feedback, Honeycomb recognized the importance of conducting usability tests. However, they aimed to go beyond solely addressing these issues and set forth several key objectives to further improve the app.

The process

To address concerns surrounding usability issues highlighted in the existing feedback, Honeycomb recognized the importance of conducting usability tests. However, they aimed to go beyond solely addressing these issues and set forth several key objectives to further improve the app.

Design audit

We first uncovered usability issues within the user interface by conducting a heuristic evaluation using Nielson Norman's 10 Usability Heuristics. Additionally, we tested the app to assess its compliance with WCAG accessibility guidelines.


Through this process, we also gained insight into the rationale behind certain design decisions that were initially perceived as errors.

Design audit

We first uncovered usability issues within the user interface by conducting a heuristic evaluation using Nielson Norman's 10 Usability Heuristics. Additionally, we tested the app to assess its compliance with WCAG accessibility guidelines.


Through this process, we also gained insight into the rationale behind certain design decisions that were initially perceived as errors.

User test & interviews

With a carefully crafted script, we guided users through specific tasks, documenting pain points and issues. This structured approach provided valuable user feedback, helping us identify improvements and make informed decisions about the app's functionality and user experience.

We also wanted to explore these objectives with users:

  1. Establishing trust in a restaurant: Understand the crucial information users need to trust a restaurant, ensuring they feel confident in its reliability, quality, and safety.


  2. Determining the appropriate call to action: Once users have selected a suitable restaurant or dish, identify the most intuitive call to action, guiding users towards their desired outcome or next steps.

User test & interviews

With a carefully crafted script, we guided users through specific tasks, documenting pain points and issues. This structured approach provided valuable user feedback, helping us identify improvements and make informed decisions about the app's functionality and user experience.

We also wanted to explore these objectives with users:

  1. Establishing trust in a restaurant: Understand the crucial information users need to trust a restaurant, ensuring they feel confident in its reliability, quality, and safety.


  2. Determining the appropriate call to action: Once users have selected a suitable restaurant or dish, identify the most intuitive call to action, guiding users towards their desired outcome or next steps.

Synthesize & share

WHAT DID WE FIND?

Following our study, we organized our findings into distinct categories based on the participant's responses. This categorization allowed us to group related insights together for better analysis and understanding.

We presented our synthesized findings to the rest of the team, providing a comprehensive overview of the research outcomes and informing decision-making processes moving forward.

OTHER FINDINGS

We were also able to validate some of the assumptions made from our design audit. This provided us with confidence in our initial assessments and supported the direction we took to address the identified design issues.

Synthesize & share

WHAT DID WE FIND?

Following our study, we organized our findings into distinct categories based on the participant's responses. This categorization allowed us to group related insights together for better analysis and understanding.

We presented our synthesized findings to the rest of the team, providing a comprehensive overview of the research outcomes and informing decision-making processes moving forward.

OTHER FINDINGS

We were also able to validate some of the assumptions made from our design audit. This provided us with confidence in our initial assessments and supported the direction we took to address the identified design issues.

Reflection

Although my internship ended before we could see our findings implemented, I still had a lot of fun engaging with users and understanding their perspectives on the app. If I had more time, I would love to assist with translating these findings into mockups and conducting further rounds of user testing with the revamped designs.

Reflection

Although my internship ended before we could see our findings implemented, I still had a lot of fun engaging with users and understanding their perspectives on the app. If I had more time, I would love to assist with translating these findings into mockups and conducting further rounds of user testing with the revamped designs.

Thanks for reading 😊

Questions or want to learn more? Please feel free to send me an email at ericlee1396@outlook.com.

Check out my other projects below 👇

Making feedback fun

2023 | producT DESIGN | SLACK APP

Trade lumber with certainty

2022 | product DESIGN | DESKTOP

Redesigning the account page

2022 | UI DESIGN | WEB

Thanks for reading 😊

Questions or want to learn more? Please feel free to send me an email at ericlee1396@outlook.com.

Check out my other projects below 👇

Making feedback fun

2023 | producT DESIGN | SLACK APP

Trade lumber with certainty

2022 | product DESIGN | DESKTOP

Redesigning the account page

2022 | UI DESIGN | WEB